FREQUENTLY ASKED QUESTIONS
We offer a variety of shipping options, including standard and express delivery. Shipping costs and times may vary based on your location. You can view the available options during checkout.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the courier’s website.
Our return policy allows returns only for defective or damaged products. You can request a return within 4 working days from the date of delivery.
Yes, we offer discounts for bulk orders. For inquiries regarding bulk purchases, please reach out to our customer service team, and we will be happy to assist you.
Yes, all our products are 100% organic and sourced from trusted farms. We ensure that our powders meet the highest quality and safety standards.
You can reach our customer support team by filling out the contact form on this page, emailing us at support@auranicroots.com, or calling us at +91 000 000 0000. We aim to respond within 24-48 hours
We accept Credit & Debit Cards (Visa, MasterCard, RuPay, Maestro), Net Banking, UPI Payments (Google Pay, PhonePe, Paytm, BHIM UPI), Mobile Wallets, and secure transactions through Razorpay & Paytm Payment Gateway.
You can cancel your order within 6 hours of placing it. However, once the order is dispatched from our hub, it cannot be canceled. If the cancellation is made before shipping, a 5% transaction charge will be deducted. If the order is already processed for shipping, a 10% processing charge along with any shipping fees will be deducted.